Thank you for ordering from HRMN Fresh. We strive to provide high-quality meals and a seamless delivery experience. If you’re not completely satisfied with your order, we’re here to help.
We offer refunds in the following cases:
Incorrect Order: You received the wrong item(s) compared to what you ordered.
Missing Items: Part of your order was missing.
Spoiled or Poor Quality Food: The food delivered was not safe to eat or did not meet our quality standards.
Undelivered Orders: Your order was not delivered and marked as complete without your consent.
Refunds will not be issued in the following situations:
You changed your mind after the order was placed.
You provided incorrect or incomplete delivery details.
You were unavailable to receive the delivery at the time slot selected.
Delay in delivery caused by factors outside our control (e.g., traffic, weather, etc.)
If you believe you’re eligible for a refund, please contact us within 24 hours of receiving your order.
📧 Email: Contact@hrmnfresh.com
📞 Phone: 431-275-1010
📲 WhatsApp: 431-275-1010
When contacting us, please include:
Order number
Photos (if applicable)
A brief description of the issue
Once we receive and review your request:
Approved refunds will be processed within 5–7 business days to your original payment method.
You will receive a confirmation email once the refund is initiated.
We value your trust and are committed to making things right. If you have any questions about your order or this Refund Policy, feel free to reach out at any time.
HRMN Fresh
Fresh Food, Delivered Fast.
